Play Smart.
Game Responsibly.

1. Our Commitment to Responsible Gaming

ace97 is committed to providing a safe and responsible gaming environment for all players in Bangladesh. We understand that while the vast majority of our players enjoy gambling as a fun and entertaining activity, a small number of individuals may develop problematic gambling habits. Our responsibility is to make sure that every player on the ace97 platform has access to accurate information and practical tools to help them gamble safely.

Responsible gaming is not just a policy statement at ace97 — it is embedded in how we design our platform, train our support team, and communicate with our players. We take our duty of care seriously. Our responsible gaming programme is built on four core principles: Prevention (stopping problems before they start), Awareness (helping players recognise warning signs early), Intervention (providing tools to regain control), and Support (connecting at-risk players with professional help).

ace97 actively monitors gaming behaviour across the platform. Our support team is trained to identify signs of distress and may proactively reach out to players who display patterns consistent with problem gambling, such as rapid escalation of bet sizes, unusually long uninterrupted sessions, or repeated failed attempts to withdraw funds.

2. Age Restriction — 18+ Only

Gambling is strictly reserved for adults aged 18 and above. ace97 enforces a robust age verification process as part of our standard KYC (Know Your Customer) procedure. Every player is required to confirm their age at the point of registration and may be asked to submit a copy of a valid government-issued identification document — such as a National Identity Card (NID), passport, or birth certificate — before deposits, withdrawals, or gameplay are permitted.

We take underage gambling extremely seriously. If ace97 has reasonable grounds to believe that a registered player is under 18 years of age, the account will be suspended immediately pending investigation. No winnings will be paid out if a player is found to have provided false age information during registration. Any balance on a suspended underage account will be reviewed and, where appropriate, returned to the payment source.

• Age verification at registration: Players must confirm they are 18 or older by checking a declaration box during sign-up.
• KYC document checks: ace97 may request photo ID and proof of age before processing the first withdrawal or at any other time deemed necessary.
• Suspicious account review: Accounts flagged as potentially underage are suspended without notice pending identity confirmation.
• Zero tolerance: Providing false age information is a violation of our Terms & Conditions and will result in permanent account closure.

3. Player Protection Tools

ace97 provides a comprehensive suite of responsible gaming tools that players can activate at any time, free of charge. These tools are designed to help you manage your gambling activity in a way that is consistent with your personal budget and lifestyle. You do not need to be experiencing a problem to use these tools — many players use them simply as a matter of good financial discipline.

All protection tools are accessible directly from your ace97 account dashboard under the Responsible Gaming section. Alternatively, you can request activation or modification of any tool by contacting our live chat support team, which is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

4. Self-Exclusion

Self-exclusion is the most comprehensive protection tool available to ace97 players. When you self-exclude, your account is suspended for a period of your choosing — a minimum of 6 months, with options extending up to 1 year, 3 years, or permanently. During the exclusion period, you will be unable to log in, make deposits, place bets, or receive any promotional communications from ace97.

Self-exclusion is intended for players who feel that gambling has become a problem or is at risk of becoming one. It is a serious and irrevocable decision for the duration of the chosen period. ace97 will not lift a self-exclusion before the agreed period has expired, regardless of the reason given. This firm stance is intentional — it is designed to protect you at a time when you may be most vulnerable.

• How to self-exclude: Contact our live chat support or email [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and send you a written confirmation.
• Minimum period: 6 months. You may choose 6 months, 1 year, 3 years, or permanent exclusion.
• During exclusion: Your account is fully suspended. You will not be able to log in or access any funds until the exclusion expires (for non-permanent exclusions). Any remaining balance will be held securely.
• Marketing opt-out: All promotional emails and push notifications will be suspended for the duration of your exclusion. ace97 will not contact you with bonus or promotional offers during this period.
• After exclusion expires: You will need to contact ace97 to have your account reactivated. Reactivation includes a brief review and a 24-hour reflection period before access is restored.
• Permanent exclusion: If you select permanent self-exclusion, your account will be closed indefinitely. You will not be able to reopen it or create a new account using the same personal details.

5. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually and can be difficult to recognise in oneself. The following signs may indicate that gambling is becoming a problem rather than a form of entertainment. This is not an exhaustive diagnostic list — if any of these signs resonate with you, we encourage you to reach out to our support team or a professional counselling service.

If you recognise several of the above signs in your own behaviour, please take action now. Reaching out for help is a sign of strength, not weakness. ace97's support team is available 24/7 and will treat your situation with complete confidentiality and respect. We can help you activate protection tools immediately and connect you with professional support services operating in Bangladesh.

6. Tips for Safe Play

The following guidelines are recommended for all ace97 players, regardless of experience level. Keeping these principles in mind helps ensure that gambling remains an enjoyable leisure activity rather than a financial burden.

• Set a budget before you play: Decide in advance how much money you are comfortable spending on gambling and treat it as an entertainment expense — not an investment. Use ace97's deposit limit tools to enforce your budget automatically.
• Treat losses as the cost of entertainment: Approach gambling with the expectation that you may lose the money you wager. Never gamble with money you cannot afford to lose, including rent, bills, food money, or savings.
• Never chase losses: If you have reached your budget limit for the session, stop playing. Chasing losses by depositing more in an attempt to recover is one of the most common pathways to problem gambling.
• Set a time limit for each session: Use ace97's session reminder tool to set a maximum play time. Take regular breaks and use the time away from the screen to assess how you feel about continuing.
• Avoid gambling when emotional: Do not use gambling as a coping mechanism for stress, anxiety, boredom, grief, or depression. These emotional states impair decision-making and increase the risk of impulsive betting behaviour.
• Balance gambling with other activities: Gambling should be one leisure activity among many. If you find that gambling is crowding out other hobbies, social activities, or time with family, take a step back and rebalance.
• Keep gambling private and personal: Do not encourage friends or family members to gamble alongside you, and avoid lending money to others for gambling purposes.
• Review your activity regularly: ace97 provides a full transaction and betting history in your account dashboard. Review it periodically to stay aware of your actual spending patterns — not just what you remember.

7. Protecting Minors

Preventing underage gambling is one of ace97's highest priorities. We strongly encourage parents and guardians in Bangladesh to take proactive steps to ensure that minors in their household cannot access online gambling platforms.

• Keep devices secure: Use screen locks, PIN codes, and device-level parental controls to prevent minors from accessing your smartphone, tablet, or computer without supervision.
• Do not share your account details: Never share your ace97 username, password, or payment method PINs (including bKash and Nagad PINs) with anyone, including family members and children.
• Log out after every session: Always log out of your ace97 account when you have finished playing, especially on shared devices. Do not use the "remember me" or auto-login features on shared devices.
• Use parental control software: Consider installing parental control or internet filtering software on family devices. These tools can block access to gambling websites and apps for younger users.
• Talk to children about gambling: Educate young people in your care about the nature of gambling, the risks involved, and why it is an activity reserved for adults. Open, honest conversations are one of the most effective prevention tools available.

If you suspect that a minor has accessed ace97 using an adult's account or has created their own account by misrepresenting their age, please contact our support team immediately at [email protected]. We will conduct an immediate investigation and take appropriate action.

8. Getting Help & Support

If you feel that gambling is negatively affecting your life — or the life of someone you know — please seek help immediately. Acknowledging the problem is the first and most important step. You are not alone, and support is available.

ace97's own support team is available 24 hours a day, 7 days a week via live chat on the platform. Our trained agents can help you activate any of the responsible gaming tools described on this page, answer questions about your account activity, or simply listen if you need to talk through your situation. Contact us at [email protected] for written correspondence.

In addition to ace97's internal support services, we encourage players who are experiencing serious gambling-related difficulties to seek help from qualified professional support organisations. Counselling, helplines, and support groups can provide independent, confidential guidance that goes beyond what a gaming platform can offer.

Remember: it takes courage to ask for help. Whether you are reaching out to ace97's own support team, a trusted friend, or a professional counsellor, taking that first step is an act of self-care that we fully support. ace97 is committed to standing by our players not just when things are going well, but also when they need help the most.